SHIPPING POLICY

At ESSNTL, we aim to get your order to you as quickly and smoothly as possible. Please read the information below before placing your order.

ORDER PROCESSING

Once your order has been placed, please allow 1–3 business days for processing before your order is shipped.

During collection drops, restocks, promotions, holidays, or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

SHIPPING TIMES

Our standard estimated delivery time is usually:

7–10 business days after dispatch.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Shipping times may vary depending on the destination, local courier operations, customs processing, public holidays, severe weather, or other circumstances outside of our control.

In rare cases, delivery may take longer than the estimated timeframe.

TRACKING YOUR ORDER

Once your order has been shipped, tracking details will be sent to the email address used during checkout.

Please allow some time for the tracking information to update after receiving your shipping confirmation. In some cases, the courier may take 24–72 hours to display the first tracking update.

If your tracking has not updated for several days, this does not necessarily mean that your parcel has stopped moving. Some international shipments are only scanned at specific points during transit.

INTERNATIONAL ORDERS

ESSNTL ships internationally to supported destinations.

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not controlled by ESSNTL.

Customs procedures may also cause additional delivery delays.

INCORRECT SHIPPING ADDRESS

Please make sure that all shipping information is entered correctly before completing your order.

If you notice an error in your shipping address, contact us as soon as possible.

We will always try to help, but once an order has been processed or shipped, we cannot guarantee that the address can be changed.

ESSNTL is not responsible for parcels that are delivered incorrectly, returned, or lost because the customer provided an incomplete or incorrect shipping address.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges may apply if the order needs to be sent again.

FAILED DELIVERY / UNCLAIMED PARCELS

Customers are responsible for monitoring their tracking information and accepting or collecting their parcel when required.

If delivery is unsuccessful, the courier may attempt another delivery or leave the parcel at a local pickup point.

If a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful, or the customer refused the parcel, we may require payment of a new shipping fee before resending the order.

DELAYED ORDERS

Occasional shipping delays can happen, particularly with international orders.

Delays caused by couriers, customs authorities, severe weather, strikes, transportation disruptions, peak-season demand, or other circumstances outside of ESSNTL's reasonable control are not considered a failure to fulfil the order.

If your order is significantly delayed beyond the expected delivery timeframe, please contact us and we will help investigate the shipment.

LOST PACKAGES

If your tracking indicates that the parcel has not moved for an unusually long period or you believe your parcel may have been lost, please contact us.

We may need to open an investigation with the shipping carrier before determining the appropriate resolution.

Carrier investigations can take additional time, and we kindly ask customers to cooperate with any information required during the investigation.

PACKAGES MARKED AS DELIVERED

If tracking shows your parcel as delivered but you cannot locate it, please first:

• Check around your property and any safe delivery locations.

• Ask household members or neighbours if they accepted the parcel.

• Check with your building reception, concierge, or local pickup point where applicable.

• Contact the shipping carrier for further delivery information.

If you still cannot locate the parcel, contact us and we will do our best to assist you.

A carrier marking a shipment as delivered may require a formal investigation before a replacement or other resolution can be considered.

MULTIPLE ITEMS IN ONE ORDER

In some circumstances, items from the same order may be shipped separately.

If this happens, you may receive multiple tracking numbers and your items may arrive on different days.

You will not be charged additional shipping fees because we choose to split your shipment.

PRE-ORDERS

If an item is clearly marked as a pre-order, the estimated dispatch or delivery timeframe shown on the product page will apply instead of our normal processing and shipping times.

If your order contains both pre-order and in-stock products, the entire order may be held until the pre-order item is ready unless otherwise stated.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout based on your destination and the shipping method available.

Any promotional or free-shipping offers are subject to the conditions displayed at the time of purchase.

BUSINESS DAYS

Business days refer to Monday through Friday, excluding public holidays.

Weekends and public holidays are not included when calculating processing or estimated shipping times.

NEED HELP?

If you have any questions about your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.

By placing an order with ESSNTL, you acknowledge and accept the shipping terms outlined above.